Privacy Policy

1. Introduction

Ambica Motors ("we", "us", "our") is committed to protecting your personal information when you use our website and services. We are a Hero scooter and motorcycle dealership located in Dindoli, Surat, Gujarat. This privacy policy explains how we collect, use, store, and protect any personal information you provide when visiting our website or contacting us.

Please read this policy before using our website or submitting any personal information. We may update this policy from time to time; we encourage you to review it periodically.

Please note: This privacy policy applies only to our website and our dealings with you as Ambica Motors. If you follow links to other websites (for example, Hero MotoCorp or third-party sites), please review their privacy policies.

2. Collection and Use of Information

2.1 Information We Collect

We may collect information from you when you:

• Use our Contact Us form (name, email address, phone number, and message)
• Visit our website (such as general usage information, if we use standard web analytics)
• Request information about our vehicles, services, or dealership

Personal information we collect may include: your name, email address, telephone number, and any message or enquiry you send us.

2.2 How We Use Your Information

We use the information we collect to:

• Respond to your enquiries about Hero scooters, motorcycles, sales, service, or spares
• Follow up with you regarding your interest in our products and services
• Improve our website and customer service
• Comply with applicable laws or respond to lawful requests from authorities

We do not use your information for unrelated marketing unless you have given us clear consent (for example, to receive offers or updates from Ambica Motors).

3. Fairness and Purpose

We collect only the information that is adequate and necessary for the purposes described above. We process your information fairly and lawfully and do not use it for purposes incompatible with those we have stated.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information:

• With service providers who assist us in operating our website or business (for example, hosting or email delivery), under strict confidentiality obligations
• When required by law, legal process, or government or regulatory authorities
• To protect our rights, safety, or property, or that of our customers or others
• In connection with a merger, sale, or transfer of our business assets (in which case you will be notified as required by law)

If you click links to external sites (such as Hero MotoCorp or other third parties), those sites have their own privacy practices, and we are not responsible for them.

5. Data Security

We take reasonable steps to keep your personal information secure. Only authorised personnel and trusted service providers (who are bound to keep it confidential) have access to your information. We do not guarantee that transmission over the internet or electronic storage is completely secure; you provide information at your own risk.

6. Cookies

Our website may use cookies or similar technologies to improve your experience (for example, to remember preferences or understand how the site is used). You can set your browser to refuse cookies; this may affect some features of the site but will not prevent you from using the main content or contacting us.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected (for example, to respond to your enquiry or as required by law). When it is no longer needed, we will delete or anonymise it in line with our data retention practices.

8. Your Rights and Consent

By using our website and providing your information through our contact form or other means, you consent to the collection and use of your information as described in this policy.

You may: ask us what personal information we hold about you; request correction or deletion of your personal information; withdraw consent or object to certain uses of your information (subject to legal and contractual restrictions).

To exercise these rights or if you have any privacy-related questions, please contact us using the details in Section 10 below.

For users below the age of 18, we expect that a parent or guardian has agreed to this policy on their behalf when contacting us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to update, correct, or remove your personal information, please contact us:

Phone: Sales & Service – 9374199993, 7202962626 | Spares – 99048999966

You may also reach us through the Contact Us form on our website.

Last updated: March 2025